Privacy Statement
At Bella Mambo LLC we are committed to protecting your personal information and respecting your privacy. It is your personal data and we respect that.
This Privacy Policy tells you about how and why we collect and use the personal data which you provide to us or which we collect about you when you interact with us, for example, when you use our website or visit our stores.
We want you to be informed about how we use your data, how we keep it secure and your rights.
We trust this Privacy Policy will answer any questions you have. But if not, please contact us directly at abby@bellamambo.com or use the contact details provided at the end of this Privacy Policy.
It is likely that we will need to update this Privacy Policy from time-to-time by updating this page. We will notify you of any significant changes, but we encourage you to come back and review it from time-to-time.
Ensuring the Lawful Use of Your Data
We will only use your personal data where we have a lawful basis to use it. We will only use your data where: (a) it is necessary for us to perform our contract with you (for example, to fulfill your order); or (b) it might reasonably be expected as part of running our business; and (c) it does not adversely impact your interests, rights or freedoms.
For example, we might use your purchase history to send you personalized offers. We might also combine your shopping history to identify trends and improve our ability to keep up with demand and develop the right new products for our customers. Please contact us using the contact details provided at the end of this Privacy Policy if you would like further information about this.
We may sometimes need to use data to comply with our legal obligations. One example is to provide details related to fraud to law enforcement agencies. In other instances, we will ask for your consent to use your data, for example, where you sign-up to receive our email newsletters.
Further details regarding our use of your personal information are provided below.
What Information We Collect from You and How We Use It
Information we collect about you and how we will use it depends on how you interact with us. For example, you might place an order on our Website, contact us with a question by email or phone, make a purchase, or book an appointment. The information discussed below provides some examples of the information we collect about you and how we will use it.
We will collect personal data needed to identify you, such as your name, username, password and date of birth. We will also collect your contact details, such as your email address, telephone number and billing/delivery address. We will use your information as detailed below.
To fulfill our contract with you:
To fulfill your order, for example, by delivering your products to you or to contact you about your order where necessary
Legitimate business purposes:
To allow you to create an account with us
To allow you to book an appointment with us or to attend an event
To communicate with you on your order or booking, if you have asked a question or sent us a complaint
To allow you to complete any surveys we send you (if you wish to), or to comment on or review our products or services, to help us improve them
To support fraud prevention and detection
Where you consent:
To send you email newsletters to keep you up-to-date about our products, services, and latest offers, which we think will interest you (only where you consent)
To allow you to enter competitions, events, or prize draws run by us
We will use the information you provide when you contact us by telephone, by email, by post or on social media as detailed below.
Legitimate business purposes:
To provide you with the support and customer service you have requested
We may track technical information about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We provide details regarding how we process and use cookies, which can be found in our Cookies Policy. We will use this information as detailed below.
Legitimate business purposes:
To administer and to improve our Website, to ensure it is presented in the most effective manner for you and to give you the best Website experience and to allow you to participate in interactive features of our Website if you choose to do so.
For data analysis, testing, research and statistical statistics to help us to improve our products and services
To keep our Website safe and secure
To make suggestions and recommendations to you and other users of our Website about products or services that may interest you or them
To measure or understand the effectiveness of advertising we direct to you and others, and to deliver relevant advertising to you
We may gather additional information you choose to provide, including your hair color, eye color and skin tone. We will use this information as detailed below.
Legitimate business purposes:
To assist us to provide you with a more personalized experience
You do not have to give us any of the personal data discussed above. But, if you do not provide us with certain information, we may not be able to ship you with the goods and provide the services you have requested from us.
The forms you fill in on our Website and/or in person will make it clear what information we need to provide the product or service you are requesting and what information you can decide whether to provide. To help us form a better, overall understanding of you as a customer, we combine your personal data, for example, your shopping history.
1. AUTOMATED DECISION MAKING
We do not currently carry out automated decision-making using information we hold about you.
2. SHARING YOUR DATA
SHARING YOUR DATA WITH THIRD PARTIES WE TRUST
We share your personal data with third parties we trust to allow us to provide our services to you. When we do share your data with these third parties, we only provide the information they need to perform the service. The third parties we trust include the following:
Companies that help us fulfill your orders: FedEx, USPS, USPS
Social Media or Web platforms to show you products that might interest you while you are browsing the internet: Facebook, Instagram, Twitter, YouTube, Gmail;
We may be required by law to share your personal data with the police, administrative authorities or other enforcement, regulatory or Government bodies.
We will only share your personal data with third parties for them to use for their own direct marketing purposes when you have given your consent for us to do so.
We will only share your personal data with third parties for them to use for their own direct marketing purposes when you have given your consent for us to do so.
Depending on your settings or the privacy policies of social media or messaging services, such as Facebook, Instagram, Twitter or WhatsApp, we may collect information about you from these sources, with your permission.
We may combine the information you have given us, with information obtained from other sources, but we will only do this when we have a lawful basis to do so.
5. NON-US CUSTOMERS
If you are based outside the US and place an order on the Website, your personal data will be accessed in the US by Bella Mambo LLC and the third parties detailed above.
6. HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
We will only keep your personal data as long as we need to for the reason(s) we collected it, as discussed in this Privacy Policy.
We may also retain some of your personal data if we are required to do so for legal purposes. Examples include: (a) meeting our legal or regulatory requirements; or (b) preventing fraud and abuse.
7. UPDATING AND CORRECTING
It is important that the personal data we hold about you is accurate and current. If you have an account with us, please keep your details up-to-date.
8. SECURITY
We are committed to securing your personal data. We have put in place suitable physical, electronic, contractual and managerial procedures.
9. THIRD-PARTY LINKS
Our Website may contain links to other websites of interest. However, we do not have any control over third-party websites and they will be governed by their own privacy policies, not this Privacy Policy.
10. YOUR RIGHTS
You have the following rights regarding the personal information we hold about you to request:
Access to the personal data we hold about you (commonly known as a "data subject access request") including a copy of it;
The correction of the personal information that we hold about you if it is not complete or accurate. But if you hold an account with us, you may be able to do this in certain cases yourself by visiting the Account Information page on the Bella Mambo LLC website;
The deletion or removal of personal data we hold about you where there is no good reason for us continuing to process it or where you have exercised your right to object to processing (see below);
For our processing of your personal information to be restricted to certain circumstances, for example if you want to establish its accuracy or the reason for processing it; and
To obtain a copy of the personal information you have provided us with and to reuse it elsewhere or to ask us to transfer it to a third party of your choice.
We may ask you for proof of your identity before dealing with your request, as a security measure to protect your data.
Right to Object
Where we are processing your personal data on the basis of our legitimate interests, you can ask us to stop processing it. We must do so unless we believe we have an overriding legitimate reason to continue processing your personal data.
11. CONTACTING US
If you have any queries, comments or requests regarding this Privacy Policy, you have a complaint, or you would like to exercise any of your rights set out above, you can contact us in the following ways:
By email at abby@bellamambo.com
You must be 18 years old or older to participate or have parent/guardian permission. U.S. residents only.